· 11 minute read

In late 2017 I was asked to write a strategy on how to manage and produce support documentation for the University of Warwick’s web publishing team, which develops web and mobile applications in-house.

The number of web applications had increased since I joined Warwick in 2012. Help pages were in large banks of FAQs (frequently asked questions). Over time, they had become difficult to navigate and keep up to date. After a successful trial to incorporate documentation work with the development cycle for one application during 2016-17, there was a successful model to follow. The challenge was to identify the scope of documentation work in total and how to scale up the trial to a full service of 17 applications.

· 2 minute read

I’m working on a project for a UK public sector site that involves analysing lots of legacy web content. The work also involves restructuring the site with a new, straightforward, navigation. Findability and interesting, relevant content are key. In parallel, I need to improve the site’s performance in search engine results.