Content design

· 11 minute read

In late 2017 I was asked to write a strategy on how to manage and produce support documentation for the University of Warwick’s web publishing team, which develops web and mobile applications in-house.

The number of web applications had increased since I joined Warwick in 2012. Help pages were in large banks of FAQs (frequently asked questions). Over time, they had become difficult to navigate and keep up to date. After a successful trial to incorporate documentation work with the development cycle for one application during 2016-17, there was a successful model to follow. The challenge was to identify the scope of documentation work in total and how to scale up the trial to a full service of 17 applications.

· 2 minute read

There’s an archive of George Orwell’s essays in English and Russian language at http://www.orwell.ru/library/essays. I found the archive last week when searching for a full-text version of Politics and the English Language (1946) to re-read, which contains Orwell’s famous six rules for clear writing. These rules are touchstones for writers or editors and feature in the introduction to The Economist’s style guide.

· 1 minute read

I’m considering starting a new blog focused on music and guitars – something that’s informal, fun for me and personal. One thing I decided is that I won’t build the blog using WordPress. I’m going to learn a new blogging platform, one which is lightweight, simple and requires very little maintenance. Postach.io, a blogging platform that uses content stored in Evernote, is top of my list.