Hi, I’m Gavin, a content designer with a specialism in technical communication. I help services-led organisations to improve their web content through user-centred design practice and web standards. I believe that everyone can benefit from access to information and technology, so I advocate to make web content as accessible, appropriate and inclusive as I can.

In April 2019 I joined the Digital Services team at Kainos where I support clients as part of an experience design service. Currently I’m working on the NHS App.

In previous roles I have:

  • led content design and technical writing projects at the University of Warwick (2012-2019)
  • assisted the early development of an impact assessment app (2012)
  • managed a monthly social media surgery for community groups in Birmingham (August 2010 to October 2012), the first surgery of its kind in the UK and part of a movement recognised with the Prime Minister’s Big Society Award
  • produced digital communications for the West Midlands Regional Observatory (2009 to 2011), a public sector social research organisation, where I championed social media and the open data agenda

Outside all this, I love playing the guitar, writing soundtracks to imaginary films, remixing, walks with my dog, and exploring Birmingham’s food scene.

I’ve lived in Birmingham (UK) since 2001 but grew up in Stockport, a suburb of Greater Manchester. There’s still a bit of the northerner about me.


“I have worked with Gavin both in our company and at external events. He knows exactly what he is doing and with the minimum of fuss, just produces results.”

– Vicki Fitzgerald, former Chief Executive, Gateway Family Services


“Not only is he technically able and hard working, he is also aware of his role in enabling and encouraging successful communication within an organisation. He is conscious of engaging and working with colleagues, partners and customers to achieve the best results. Gavin has considerable knowledge in the area of digital communications, and applies that knowledge effectively in a work environment.”

– Oliver Nicholls, former Head of Communications and Networking, West Midlands Regional Observatory