I help organisations to present their information online so that it is clear, usable and effective. My work spans technical writing, support documentation, content design, user interface copy, information architecture, software testing and responsive design.

In doing this, I advocate what people want and expect from digital services, and follow the principles of user-centred design and established web standards. The result is meaningful web content that represents your organisation effectively and gives your audience a great online experience.

Background

2012 to present
Online Copywriter – University of Warwick

2010 to 2012
Training and Production Coordinator – Podnosh

2005 to 2010
Digital Communications Executive, Web & Data Officer – West Midlands Regional Observatory

2001 to 2004
Editor, Technical Editor, Web PR – friends of ED/Apress

Skills

  • Technical communication
  • Technical writing
  • Support documentation
  • User interface copy
  • Copy-editing
  • Proofreading
  • Web content design
  • Content management
  • HTML, CSS and LESS
  • Responsive design
  • Information architecture
  • Software testing

Role experience

  • Web publishing - 13 years
  • In-house web team - 5 years
  • Account management - 5 years
  • Social media - 5 years
  • Book publishing (editorial) - 3 years
  • Private sector agency/consultancy - 2 years
  • Communications team - 2 years

Sector experience

  • Private sector - 6 years
  • Public sector - 6 years
  • Higher education - 5¬†years

Outside work